NDTI Enterprise Solution Platform 21 Version 5 will be fully supported by New Directions Technologies, Inc. until 12/31/2015, and thereafter will be additionally supported according to the schedule listed below:

NDTI offers seven years of phased support from the general availability of a new Major Release. Please keep current with product updates to ensure no interruptions in your support services.

General Support will be provided for three years from general availability of a Major or Minor Release, or one year after the next Major or Minor release, whichever is longer.

Extended Support will be provided for three years following General Support.

Technical Guidance will be provided for one additional years following Extended Support.

General Support includes: Updates and Patches, Security Fixes, Critical and Non-Critical Bug Fixes, Technical Support HelpDesk and On-Line Self Help.

Extended Support includes: Updates and Patches, Security Fixes, Critical Bug Fixes, Technical Support HelpDesk and On-Line Self Help.

Technical Guidance includes: Technical Support HelpDesk and On-Line Self help.